How long will it take for my order to arrive?

If you placed your order with us before 3pm on Monday – Friday, your order will be processed and collected by the carrier you chose that evening. Delivery times are dependent on the delivery method you selected.

Once your order is on the way, a separate email notification will be sent with a tracking reference.

Do you ship outside of the UK?

Our products are currently available for delivery to the UK and Ireland only. As we grow, we hope to expand our reach further. In the event that no shipping method is shown when you input your address details, please send us an email to hello@ralphand.co and a member of the team will look into obtaining a quote for you.

How do I request a return / exchange?

Please refer to the instructions provided on the delivery and returns leaflet that we placed inside your parcel. If this is missing, please email orders@xozil.com

Is my collar and lead washable?

Yes - We advise our collars and leads to be hand washed / wiped down, or put on a cool machine wash.

How do I choose the right size for a collar?

We have a variety of models to suit various size breeds. Please take care to read the descriptions to avoid any disappointment.

Measure your dogs neck.

Our collars have 3 measurements 1) the full length of the collar from end to end 2) the width 3) the neck size suitable.

Please select the size of the collar that fits your dogs neck size.

Do you offer custom / personalised items?

No sorry, not at this time